Returns & Exchanges

Returns

Not In Love With Your Purchase? You can start a return for any items you're not happy with within 14 days of your order date for Australian orders & 21 days for International orders, for a refund, store credit or exchange. 

Returns are processed within 2-4 business days of being recieved by us and you will be notified by email once your return has been finalised. Depending on your original payment method it may take 1-5 business days before your refund is processed by the payment processor, ie: Bank, AfterPay, ZipPay or PayPal, and the funds are returned to your account.

To start a return, please use our Returns Portal. Items returned without being lodged through our Returns Portal, may result in delays processing your return.

Start a Return

Please note: Sale Items are only eligible for exchange or store credit. This excludes full-priced items purchased with a coupon code, which are covered under our general returns policy. 

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.

Exchanges

If you wish to exchange your item for a different size or colour, we recommend purchasing the new item, then sending the original item back.

If you received a damaged item and need to exchange it for the same item, or have a question about exchanging, shoot us an email at info@sirenandmuse.com.au and we’ll help.

Please Note

• Exchanges and returns processed after 14 days for Australian orders and 21 days for International orders cannot be accepted.

• Original shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for any item you exchange or return.

• For hygiene reasons, cosmetics, earrings and undergarments cannot be returned.   

• To be eligible for a refund, store credit or exchange, your item must be unused, with tags attached and in the same condition that you received it. If we receive any item in an unsellable condition, you will be notified and the items will be returned to you.

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Size Guides

 

Need some extra sizing help? Check out our size charts to determine the size and fit of any item. Because sizing and cut will vary between brands, we recommend you use our chart as a general guide. If you have a specific question on sizing, please email us atinfo@sirenandmuse.com.au and we'll help! Please note: sizes listed are Australian unless otherwise noted. 


Bust
Measure under your arms at the fullest part of your bust. Be sure to measure over your shoulder blades.

Natural Waist
Measure around the smallest part of your waistline with one forefinger between your body and the measuring tape.

Hips
Stand with your heels together, keeping tape straight and parallel to the floor. Measure around the fullest part of your hips.

Dress Length
Stand with your heels together, keeping the tape straight and perpendicular to the floor. Measure from the highest point of your shoulders down the length of your back.
GARMENT SIZE CHART
  XS/6 S/8 M/10 L/12 S/M M/L
AU / NZ 6 8 10 12 8 - 10 10 - 12
USA 2 4 6 8 4 - 6 6 - 8
UK 6 8 10 12 8 - 10 10 - 12
JAPAN 7 9 11 12 9 - 11 11 - 13
FRANCE 34 36 38 40 36 - 38 38 - 40
SWEDEN 32 34 36 38 34 - 36 36 - 38

STANDARD SIZE MEASUREMENTS
  XS/6 S/8 M/10 L/12
BUST (CM) 80 85 90 95
WAIST (CM) 60 65 70 75
HIP (CM) 90 94 99 104
SHOE SIZE CHART
  36 37 38 39 40 41 42
AU / US 5 6 7 8 9 10 11
UK 3 4 5 6 7 8 9
EURO 36 37 38 39 40 41 42
LENGHT CM 22 23 24 25 26 27 28
RING SIZE CHART
  XS S M L
INCHES 1.9 2.02 2.12 2.22
MM 49 52 55 57
DIAMETER (MM) 15.7 16.51 17.35 18.19
AU / NZ J 1/2 M O Q
USA 5 6 7 8
UK J 1/2 M O Q
JAPAN 9 12 14 16
FRANCE -- 53 55 58
ITALY 9.5 11.5 14.5 17
GERMANY 15.75 16.5 17.25 18